As the demand for SAP applications is growing, so does the complexity grows itself. In order to achieve operational and strategic objectives, solutions must include superior expertise in technical, dependable support, good knowledge management, and measurable cost efficiencies of the whole system.

Many companies currently invest a lot of money to establish enterprise software solutions, but often leave the real value of these solutions untouched. The decisions and their timing to choose an enterprise application is going to be supported have a profound impact on application total cost of ownership (TCO), risk, end-user satisfaction, and solution agility. At an equivalent time, this results in a continuous rise in maintenance and support costs.